FREQUENTLY ASKED QUESTIONS

Tell me about Opulenzo

Opulenzo is about impeccable curation, sharp design and aesthetics. Opulenzo simplifies everything. From the carat of gold you can select to the quality of diamonds. If we have used it, it is the best for that piece. You simply have to find something that speaks to you. Apart from being 4th generation jewellers, great craftsmanship is just a small part of what we know. We understand people. We know what people want and we want to take on this problem with a new enthusiasm and knowhow. Jewellery is to be used, to be loved. Not to sit in a cupboard for special occasions. Our jewellery is for a dress up or dress down situation. Easy, beautiful and with simplicity at its core. You don’t get your haircut where your grandmother does, so why shop for jewellery in the same way? Opulenzo, the only way to buy jewellery.

Is it safe purchasing jewellery online?

Purchasing jewellery online from a credible company with a well-established presence is perfectly safe. Opulenzo is a licensed jeweller with almost half a century's worth of prestige in the industry. All the diamonds and precious metals displayed on our website come with our certificate conferred by reputed institutions that endorse their authenticity. Rest assured knowing that the jewellery delivered to your doorstep is exactly what you asked for and does not compromise whatsoever on quality and integrity.

Do you have any outlets/stores I can drop by?

Currently, we do not have a retail outlet that you may visit, however, we intend on connecting with all our customers digitally, no matter their location within India. The prices of our jewellery are rendered all the more affordable as we do not have any overheads or inventory costs to accommodate. This also assures ease of access, makes it possible to browse through our pieces at leisure at any time or place and allows you to take the opinion of a friend or a loved one before making your purchase. Of course, we're here if you need us. Our live customer support would be glad to lend any assistance.

Why should I pick Opulenzo over my local retailer?

Purchasing jewellery online is more affordable when compared to shopping at your local jeweller. With no overheads or inventory costs to cover, there are zero hidden charges and you can be assured of getting exactly what you pay for. Besides being cost-effective, you have a range of dazzling jewellery available at your fingertips, rather than having to endure the wearisome journey to and fro a retail outlet.

Locate precisely what you're looking for without breaking a sweat as we have several inbuilt filters and recommendations on our website to guide you in your quest for the perfect piece of jewellery. At Opulenzo, we have an extensive line of products that you'd be hard pressed to find at any single retail store. The pros of shopping with us include your satisfaction is guaranteed - every single time.

Does Opulenzo sell lab grown diamonds?

We do not sell lab-grown or synthetic diamonds. Our diamonds are 100% natural and are not artificially treated in any way.

The shape and cut of a diamond are the same thing, right?

Wrong. When it comes to diamonds, the terms, shape and cut are often used interchangeably. This is one of the most common misconceptions. To wit, a diamond's shape is associated with the external outline of the stone. It could be round, marquise, heart, oval, princess, pear, asscher, trillion, etc. All these fall under the category of diamond shapes.

A diamond's cut, on the other hand, refers to the facets, their arrangement and dimensions. A round diamond, for example, can be cut differently regardless of its shape. The cut speaks volumes in the proportion and symmetry of the stone. The better the cut, the better the brilliance and sparkle of the diamond.

Which diamond shape will give me the greatest return on my investment?

Round brilliant diamonds would yield the greatest return on your investment as they are the most common and highly in demand. Patented cuts, although more expensive, have a less than optimal resale value.

When it comes to diamond shapes, which is most ideal for an engagement ring?

There is no universally accepted 'ideal' diamond shape for an engagement ring. Rather, it all relates to each person's preferences. For example, a diamond's clarity or colour may occupy top priority on your list of ideal prerequisites when shopping for an engagement ring. Or you might assign importance to the size of the stone above its other features. Regardless, the ideal shape would be the one that best suits your fancy.

What are conflict diamonds? Does Opulenzo sell conflict diamonds?

Conflict diamonds, blood diamonds or war diamonds are gemstones that are mined illegally to fund civil wars, insurgencies, rebel movements and military insurrections. Opulenzo in no way supports or engages in the illicit trading of conflict diamonds and exhausts every measure at its disposal to ensure that every diamond in its possession is sourced responsibly and ethically.

What about the inclusions in a diamond? How do they affect its worth?

Most diamonds come with certain imperfections, either in the form of surface blemishes or internal inclusions or both. The clarity of a diamond is largely dependent on the extent to which these flaws impact the overall appearance of the stone. Diamonds are graded based on how apparent or visible these imperfections are to the naked eye. The more prominent the imperfection, the lesser the worth of the diamond.

Why is a jewellery certificate so important?

A jewellery certificate gives you the security that you are buying what the jeweller is promising you. Buying jewellery with a certificate is the best way to ensure that you are getting what you pay for.

It's best to shop for jewellery that is certified by any of the top gemological institutions. These laboratories are thorough professionals with an unrivalled repute. They carry out an impartial inspection of the diamond's attributes and ensure that its clarity, colour and carat weight commensurate with what is indicated during the time of purchase. You can invest your utmost confidence in certified jewellery and shop without any apprehensions.

Does Opulenzo offer certificates with its jewellery?

Absolutely! - Here at Opulenzo, our gemologists grade every piece of jewellery to the highest standards. Your jewellery will be hallmarked by BIS (The Bureau of Indian Standards) and accompanied by a certificate detailing the quantity of gold as well as the quality of diamonds used. This serves as an airtight guarantee of the high quality of your purchase at Opulenzo.

Can I get a duplicate if I misplace my certificate?

You could certainly get a replacement should you misplace the original certificate that comes with your jewellery. There is a nominal fee that is attached to this service.

What is the purity of the gold used in your jewellery?

All our jewellery is available in 18k gold only. We believe that 18k gold has just the right balance between amounts of gold and other foreign materials to make the jewellery light and sturdy without compromising on its shine.

Are the jewellery images displayed on your website accurate in terms of colour and overall aesthetic?

The images displayed on our website are pretty precise to the original jewellery in terms of colour and overall aesthetic. There might be slight differences depending on your screen resolution. However, these deviations are negligible and do not create a misleading picture of the actual merchandise whatsoever.

If I require additional images of a product I'm interested in, would you send them to me?

We most certainly can! contact us through live chat or simply give us a call at 1800-22-3696 and our support personnel will be glad to hook you up with all the images of the requested product(s) at their disposal.

Could I commission a custom made piece of jewellery?

We would gladly craft a custom made piece of jewellery on your behalf as per your specifications. You could send in pictures of any design ideas that you might have or even select a piece of jewellery from Opulenzo's existing collections to have altered to your preferences. We'll create photo-realistic images along with a wax model of what the final piece will look like and forward these to you. Once we receive your approval, we'll craft the finalized bespoke piece and deliver it to you within two weeks.

Could I have my jewellery engraved as per my preferences?

We do provide personalized engravings on certain jewellery. Subject to select fonts and formats, we will engrave words of your choosing onto the desired piece. We allow a limited number of words that can be accommodated onto the chosen jewellery. However, if you wish to sidestep these restrictions, you can always send in any design suited to your preferences and we'll employ everything within our means to forge it for you.

If I purchase a pendant, will I get the chain as well?

Yes, you absolutely will. Our chains have jump rings making them wearable at 3 different lengths (15, 16.5 and 18 inches). This means you can switch up the look depending on the outfit you’re wearing.

How do I ascertain my ring size?

Visit our online ring sizing chart to get a far better notion of the appropriate size for you.

What if I order the incorrect ring size?

With our 30 day exchange guarantee, turning in an incorrect ring size for the right one is an absolute breeze.

How do your prices rate lower when compared to a local retail outlet?

Our prices are 35% lower by comparison as we do not have to make allowances for overheads, inventory costs and other associated retail markups. All our processes are streamlined to be extremely effective with no middlemen involved whatsoever. Bottom line: We optimize our savings by eliminating unnecessary expenditures and pass on these benefits directly to you!

Do I need to register before placing my order?

You do not need to register/create an account with Opulenzo to shop for jewellery from the website. However, it is highly advisable that you do so anyway as all our registered users receive certain privileges that guest users may not have access to. These include being able to checkout your order much faster, receiving periodic delivery updates, availing of discounts, promotional codes and tons of other exciting incentives.

What should I consider while choosing my jewellery?

Well, shopping for jewellery is a personalized experience depending upon the individual in question and cannot be measured by a common yardstick. It is impossible to provide a one-size-fits-all advice criterion in this case. Most commonly, you should consider your budget along with the person you are shopping for as this helps you take into account personal tastes, preferences, style, etc. What we suggest is for you to get in touch with our jewellery experts via live chat or call at 1800-22-3696 and they will provide personalized shopping guidance based on your needs.

How do I place my order online?

We've made order placement pretty simple. Here's all you have to do:
a. Add the jewellery that you love to the Shopping Cart.
b. Select the Buy Now button to initiate checkout.
c. Following the on-screen instructions, you will be required to enter your personal details including name, email address, contact number, billing and shipping address and preferred mode of payment.
d. By clicking the Confirm Order button once more you will have effectively completed the process.

Could I place my order via telephone or live chat?

Yes, you may. Our customer support personnel would be glad to perform the checkout procedure on your behalf. All you need to do is touch base with them through live chat or call at 1800-22-3696.

Will I receive a confirmation on my order?

Yes. You will receive a confirmation via e-mail within a couple of minutes of placing your order. Subsequently, we can keep you updated with the order delivery status via mobile phone alerts as well as through e-mail.

What do I do if I require assistance in placing my order?

During the entire process, should you require any assistance whatsoever, you may contact our support staff via live chat or call at 1800-22-3696.

What are the different methods I can use to pay for my order?

At Opulenzo, we endeavour to make the payment process as easy for you as possible. We accept all major Debit and Credit cards, Cash On Delivery (COD), Netbanking and NEFT Bank Transfer.

How does Cash on Delivery(COD) work?

COD is our most popular mode of payment. It allows you to pay for your order in cash when it arrives at your doorstep as you might be apprehensive paying in advance online. You won’t have to share your credit/debit card details if you select this financing method.

Is COD available for all the jewellery on your website?

Certainly. You can opt for COD for any product on the Opulenzo website. However, we do not facilitate COD if the order exceeds 50,000/-.

Is COD available for all locations in India?

Yes, it is.

What are the additional charges associated with COD shipment?

There are absolutely no extra charges associated with a COD shipment.

Can I place as many orders as I want using the COD option?

You may place an unlimited number of orders using the COD mode of financing. Kindly be informed that on a single order, we do not allow the COD option if your invoice amount exceeds 50,000/-.

Are there any hidden costs that I should know of?

During order checkout, the invoice displayed on your screen will detail the total amount of the purchase. What you see is what you pay. There is complete transparency in all our dealings with you.

Do you charge GST?

All purchases made from www.opulenzo.com are subject to Goods & Services Tax (GST). Your total invoice amount is inclusive of GST.

Are my payment details secure?

Ensuring confidentiality in all our dealings is a top priority at Opulenzo. The personal information shared by you will be stored in an encrypted format, protecting it from misuse. You can breathe easy knowing that we’ve exhausted every measure at our disposals to safeguard your interests. The details given to us will not be utilized for any purpose other than for which they are intended.

How safe is it to make a purchase using my credit/debit card?

You can place your utmost trust when shopping at Opulenzo. All the information you disclose including your credit/debit card details are stored in a secure server and cannot be infiltrated by unauthorized parties. Paying for your order through your credit/debit card is also an extremely convenient and hassle-free way to shop.

Could I pay for my order with two different credit cards?

Of course. To execute payment via two different credit cards, kindly get in touch with our live chat customer support personnel or call 1800-22-3696.

My credit card details have been repeatedly rejected by your automated online payment system. What should I do?

Your bank will be in a much better position to help you determine the reason for your credit card getting declined. In lieu of paying online, you could opt for Cash On Delivery (COD) and forego any hassles associated with the above.

My transaction hasn’t been processed, yet money was deducted from my account. What should I do?

If you haven’t already, do not exit the payment portal page until the transaction has been successfully processed. If you’ve quit the portal prior to completion, get in touch with us either via live chat or call our customer support experts at 1800-22-3696 (Toll-Free) and we will be happy to sort the matter out on your behalf.

Are the prices mentioned on your website subject to change?

Opulenzo reserves the right to administer a price change to any item without prior notice.

Do you accept cheques in lieu of cash?

We do not accept cheques, however, there are tons of other payment modes at your disposal; Debit/Credit Cards, Cash On Delivery (COD), Netbanking and NEFT Bank Transfer.

In the case of COD, how will I get a refund?

Just as with other modes of payment, you will get a refund either through Opulenzo store credit, which can effectively be used to purchase jewellery from us in the future, or have the money credited to your bank account.

Does Opulenzo ship internationally?

Currently, Opulenzo ships only in India. We will be expanding the scope of our operations to cover international destinations in the very near future.

Does Opulenzo ship to all parts of India?

Yes, we currently ship to 1,400 pin codes in India.

What is the difference between Shipping Address and Billing Address?

Shipping address is the address to which your product/shipment will be delivered to, whereas the invoice of that shipment will be sent to the provided billing address.

Could I have the order Shipped to an address that is different from my Billing address?

Of course, you can. You will be required to fill in both the billing and shipping address details during checkout.

How safe is my product?

We leave no stone unturned when it comes to making sure your order reaches you in tip-top condition. This is why all our merchandise is delivered in tamper proof packaging. Any signs of the seal having been meddled with during shipment will be extremely evident. In such a case, do get in touch with us at the earliest and we’ll provide a free replacement.

Does Opulenzo offer transit insurance?

Of course! All our jewellery is covered by transit insurance, the full cost of which is borne by us. Should your order get misplaced/damaged en route, we will be happy to provide a replacement - no extra charge.

What is your delivery timeline?

The standard time of delivery is 14 business days.

What is Ready to ship? How long does products under this category take for delivery?

All products that we have in inventory at our studio are “Ready to Ship”. If you order a ready to ship item, it will reach you within 3 business days.

What happens if no one is at home when the courier arrives with my package?

You are asked to share your mobile details during the time of checkout. The courier agent will contact you via this number to apprise you of both the date and time of delivery. You are requested to provide accurate contact information for this purpose. To avoid unnecessary hassles, kindly ensure that you are available to accept your order at the designated location. If you miss the agent, the delivery will have to be rescheduled, thus leading to mutual inconveniences.

Do I have to furnish any documents whilst receiving my order?

To ensure that the recipient of the package is authorized to receive it, upon delivery the courier agent will request the registered customer’s official proof of identity e.g. PAN Card, Aadhar Card, Driving License etc.

What do I do if I am unhappy with the product delivered to me or if I have received a damaged/wrong product?

If you are unhappy with the product or have received a damaged/wrong product, you may avail of our 30-Day Refund service whereupon you will receive a full refund on the jewellery you purchased from our website, if you return it within 30 days from the date of purchase.
To know more please view our full 30 day refund policy.

I haven’t received my order yet. Help!

The standard time of delivery is 14 business days. If your order does not reach you within this stipulated timeline, you may contact our customer support staff either through live chat or call at 1800-22-3696.

Tell me about Your 'Returns' policy.

Please visit our returns policy page to learn more about Opulenzo’s returns policy.

Do Bespoke Pieces come with a money back guarantee?

Bespoke pieces (orders custom made to suit your explicit preferences) do not come with a money back guarantee. Once you communicate what you would like us to create on your behalf, we create a photorealistic image of the same. A wax model of this design will be sent to you for a personal try-on. Unlimited alterations will be accommodated as per your requests. If you love what you see, we manufacture the final product and have it delivered to you within 2 weeks. Give it a shot! Send In Your Design Ideas.

What is the procedure to return a product within 30 days?

We will send you tamper-proof return packaging, just follow the instructions to pack the item, and return it along with the original packaging and all documents it came with and we will arrange a pickup by our courier service.

Will I get a full refund if I return the product within 30 days or will some charges be withheld?

You will get a full refund*, no charges withheld, if the product is returned within 30 days with its tamper-proof seal and original documents intact.
*Read our Returns Policy to know more.

How long will it take to receive a refund on my order?

You will get the refund within 2-3 weeks after we have received and inspected the returned jewellery. This amount will be credited to your bank account. If you would like to be apprised of the refund status on your order kindly contact our customer support team at 1800-22-3696 or email us at cs@opulenzo.com.

Do I have to incur the cost of shipping the product back to you?

Certainly not. We incur both shipping and return shipping charges. This is subject to certain terms and conditions. To learn more we suggest you browse through our returns policy.

Tell me about your 'Privacy Policy'.

Please visit our privacy policy page to learn more about Opulenzo's privacy policy.

Tell me about your 'Manufacturing Warranty'.

Please visit our manufacturing warranty page to learn more about Opulenzo's manufacturing warranty.

What is Opulenzo's Policy on 'Ethical Sourcing'?

Please visit our ethical sourcing page to learn more about Opulenzo's ethical sourcing policy.

What complimentary services does Opulenzo provide?

There is a plethora of amazing services that you can avail of with your Opulenzo jewellery for free! Ring sizing, repair, customizing a one-of-a-kind bespoke piece and so much more. Intrigued yet? Learn more on our services page!

Is it possible to resize my ring after purchase?

Yes, it is. You can send in your ring for a free resizing during the first year of purchase. Kindly contact our support staff at 1800-22-3696 to find out how to go about this.

Do you provide repair/servicing for all the jewellery purchased from your website?

Affirmative! Our jewellery experts will service your Opulenzo merchandise every six months for free. Call 1800-22-3696 to schedule an appointment.

How do I send a product to you to get it serviced?

Contact our customer support personnel via live chat or call 1800-22-3696 and they would be happy to guide you through the process.

Do I have to incur the cost of the courier when I send the product to you for servicing?

You will not have to bear any costs associated with servicing your Opulenzo jewellery. This is a complimentary service that all our customers get to enjoy.

How long will it take for you to service my product?

It will take approximately 5 business days to service your product depending on the upkeep required. To remain notified during the process, call us at 1800-22-3696.

I forgot my Login ID and/or Password. Help!

In the login form, you will see a button that reads 'I Forgot My Password'. This directs you to another form wherein you will be asked to supply your registered email address (the same one used to create the account). We will subsequently email you a link to reset your password once you do so. If you have forgotten your login ID, you may use the registered email address to login to your Opulenzo account.

How safe are my personal details?

During the payment process and otherwise, your personal details will be kept confidential and remain undisclosed to any third party unless we obtain your prior permission. The checkout procedure is carried out on in an encrypted server that reduces the chances of your information falling into unsolicited hands to less than none.

How do I edit my personal details?

To edit personal information, login to your Opulenzo account and proceed to the customer interface. Once there, click on the ‘Personal Profile’ tab. You can update your name, email address, mobile number and password here.